At CloudCadre, your privacy is our priority. We are a Managed Services Provider (MSP) operating across all major cloud platforms—Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP)—and we offer FinOps, IT services, and enterprise cloud solutions globally, with operational bases in India and the United States. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with CloudCadre’s services, platforms, and website.

1. Who We Are

CloudCadre Tech Private Limited (India) and CloudCadre Inc. (USA) collectively referred to as “CloudCadre”, provide managed cloud services, FinOps consulting, app modernization, DevOps, and other cloud-native solutions to organizations worldwide.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal data collected through:

• Our website and web applications (www.cloudcadre.ai and subdomains)
• Direct client interactions and service engagements
• Cloud management platforms and partner integrations
• Marketing, email, and newsletter subscriptions
• Events, webinars, and campaigns organized or sponsored by CloudCadre

3. Information We Collect

CloudCadre may collect the following categories of personal information:

a. Information You Provide to Us:

• Name, company name, and job title
• Email address, phone number, and postal address
• Billing details and payment information
• Account credentials for customer portals
• Support and feedback forms

b. Automatically Collected Information:

• IP address and device data
• Browser type, version, and language
• Operating system and platform details
• Usage data and activity logs on our services and cloud management tools

c. Information from Third Parties:

• Cloud provider APIs (Azure, AWS, GCP)
• Identity providers and single sign-on services (e.g., Microsoft Entra ID, Okta)
• Marketing platforms and partners

4. How We Use Your Information

• To deliver, manage, and improve our cloud and FinOps services
• To respond to inquiries, provide support, and manage service requests
• To personalize your experience and provide relevant content
• To send transactional communications, service updates, and billing information
• To market our services (subject to applicable consent)
• To comply with legal and regulatory obligations
• To detect and prevent fraud, misuse, or unauthorized access

5. Legal Basis for Processing (GDPR Compliance)

• Consent (e.g., marketing emails)
• Contractual necessity (e.g., providing services)
• Legitimate interests (e.g., improving service offerings)
• Legal obligation (e.g., tax compliance)

6. Data Sharing and Disclosure

CloudCadre does not sell your personal data. We may share data with:

• Authorized CloudCadre employees and partners under NDA
• Third-party service providers (e.g., billing platforms, analytics, CRM)
• Cloud platform providers (Azure, AWS, GCP) only with your explicit consent or integration
• Regulatory authorities or law enforcement when required

All third parties are bound by strict data protection agreements and confidentiality obligations.

7. Cross-Border Data Transfers

Since CloudCadre operates across India, USA, and other regions, your data may be processed and stored in countries outside your jurisdiction. We ensure that adequate safeguards (such as Standard Contractual Clauses or data processing agreements) are in place for such transfers, in compliance with local data protection laws.

8. Data Retention

We retain personal data for as long as necessary:

• To fulfill the purposes outlined in this policy
• To comply with contractual and legal obligations
• To enforce our terms of service and protect CloudCadre’s legal interests

After this period, we securely delete or anonymize your data.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate information
• Right to request erasure (“right to be forgotten”)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

To exercise your rights, email us at privacy@cloudcadre.ai.

10. Cookies and Tracking Technologies

CloudCadre uses cookies and similar technologies to enhance user experience, analyze site traffic, and offer tailored content. You can manage cookie preferences via browser settings or the cookie banner on our site.

11. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect or process personal data of minors. If we become aware of such data, it will be deleted promptly.

12. Data Security

CloudCadre implements robust technical, administrative, and physical controls to protect your data, including:

• End-to-end encryption
• Role-based access control (RBAC)
• Secure APIs and DevSecOps practices
• Regular third-party audits and penetration testing

Despite best efforts, no method of transmission over the internet is 100% secure. We encourage you to notify us immediately at security@cloudcadre.ai if you suspect unauthorized access.

13. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect legal, operational, or technical changes. We will notify you through prominent updates on our website or via email. The updated policy will be effective as of the “Effective Date” listed above.

CloudCadre is committed to maintaining your trust and safeguarding your data as you scale your business in the cloud.